Last Updated: July 9, 2023
At Toujours Mikes, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and compensation for orders placed through our website, mobile application, or by phone.
Our goal is to provide you with delicious, high-quality food and exceptional service. However, we understand that sometimes things may not meet your expectations. This policy explains how we handle refund requests and what you can expect if you encounter an issue with your order.
We may issue refunds, credits, or replacements in the following circumstances:
For all refund requests, we may require evidence to support your claim, such as photographs of the food or delivery issues, order confirmation emails, or receipt information.
If you experience an issue with your order that qualifies for a refund under this policy, please follow these steps:
You can submit your refund request through the following channels:
Depending on the nature and severity of the issue, we may offer one or more of the following types of compensation:
A complete refund of the order total, including delivery fees and taxes, to the original payment method. Full refunds are typically issued for:
A refund for specific items that were problematic, missing, or incorrect. Partial refunds may be issued for:
A credit to your account that can be applied to future orders. Store credits may be offered:
Delivery of replacement items for those that were problematic, missing, or incorrect. Replacements may be offered:
We strive to process all refund requests promptly. The timeline for processing refunds is as follows:
While we aim to address all legitimate concerns, there are certain circumstances where refunds may be limited or unavailable:
Refund requests should be submitted within 24 hours of receiving your order. Requests made after this period may be evaluated on a case-by-case basis.
For pizzas with customized toppings or special requests, refunds may be limited if the customization was prepared according to your specifications but did not meet your expectations.
We may not provide full refunds for delivery delays caused by factors outside our control, such as:
We reserve the right to investigate and potentially limit refunds for accounts with a pattern of frequent refund requests.
Items received for free as part of a promotion or discount may not be eligible for monetary refunds but may qualify for replacement or store credit.
To help ensure your order meets your expectations and to minimize the need for refunds, we recommend:
In addition to our standard refund policy, we maintain a goodwill policy for valued customers. In certain situations, even when a standard refund may not apply under the terms outlined above, we may still offer compensation as a gesture of goodwill and to maintain customer satisfaction.
Goodwill compensation is provided at our discretion and may include store credits, discounts on future orders, or other forms of compensation.
Gift cards purchased from Toujours Mikes are non-refundable and cannot be exchanged for cash, except where required by law. Lost or stolen gift cards may be replaced with proof of purchase.
Credits issued as part of a promotion or as compensation for a previous issue have specific terms, including:
For catering or large orders (typically defined as orders over $200), special refund terms may apply:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised Refund Policy.
We will notify customers of significant changes to our refund policy through email notifications or notices on our website.
If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer service team:
Email: refunds@toujoursmikes.ca
Phone: +1 724-312-6274
Mail: 170 Aliya Keys Suite 007, New Lelah, ON A5E6L1, Canada