Privacy Policy

Last Updated: July 9, 2023

Introduction

Welcome to Toujours Mikes ('we,' 'our,' or 'us'). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toujoursmikes.ca, use our mobile application, or place an order with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal code
• Delivery address
• Billing information and payment details
• Order history and preferences

Non-Personal Information

We also collect non-personal information that does not directly or indirectly reveal your identity, including:

• Browser and device information
• IP address
• Operating system
• Usage data (such as pages visited and time spent on our website)
• Cookies and similar technologies

How We Collect Your Information

We collect information from you in several ways:

Direct Collection

• When you create an account on our website or mobile app
• When you place an order for delivery or pickup
• When you sign up for our newsletter or promotional communications
• When you participate in surveys, contests, or promotions
• When you contact our customer service team

Automated Collection

• Through cookies and similar tracking technologies
• Through server logs and analytics tools
• Through your device or browser when you use our services

Third-Party Sources

We may receive information about you from third parties, including:

• Business partners (such as payment processors and delivery partners)
• Social media platforms (if you interact with us through those platforms)
• Marketing and analytics providers

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Improving our website, app, products, and services
• Developing new products, services, and features

Communication

• Sending order confirmations and updates
• Responding to your inquiries and requests
• Providing information about your account or orders
• Sending promotional communications (with your consent)

Marketing and Personalization

• Delivering relevant website content and advertisements
• Personalizing your experience based on your preferences and order history
• Measuring the effectiveness of our marketing campaigns
• Conducting research and analysis to better understand our customers

Legal and Security Purposes

• Protecting our rights, property, and safety
• Detecting, preventing, and addressing fraud or security issues
• Complying with legal obligations and enforcing our terms and conditions
• Verifying your identity when necessary

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Remember your preferences and settings
• Analytical cookies: Help us understand how visitors interact with our website
• Advertising cookies: Used to deliver relevant ads and track the effectiveness of marketing campaigns

Cookie Management

You can manage your cookie preferences through our cookie consent tool or by adjusting your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you disable certain cookies, you may not be able to use all the features of our website.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors
• Delivery partners
• Cloud storage providers
• Customer service providers
• Marketing and analytics companies

Business Partners

We may share information with our business partners to offer you certain products, services, or promotions.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, including:

• Using encryption to protect sensitive information transmitted online
• Protecting your account with password requirements
• Limiting access to personal information to employees, contractors, and agents who need to know that information
• Maintaining physical, electronic, and procedural safeguards

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information
• Correction: The right to request that we correct incomplete or inaccurate information
• Deletion: The right to request that we delete your personal information
• Restriction: The right to request that we restrict the processing of your information
• Data portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to our processing of your personal information

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us immediately.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.